Frequently Asked Questions

Question Answer
How often should I get data updates? Each product is updated monthly (see ‘last updated’ timestamp). Postal Codes can change at any time. For example, Canada gets about 5k new postal codes per year and Mexico may get as many as 2k new postal codes each year.
Is FTP or SFTP available? No. At we sell licensed databases at a very low price. We’re able to do this by reducing the amount of processing and features found in higher-end products. If you need enterprise-level data that is available via FTP/SFTP, may we recommend
What kind of quality should I expect with data from We believe you will find the quality of this product is similar to other comparably priced products on the market and always up-to-date. It will contain only the imperfections already inherent in the data sold by the postal service (US Postal Service, Canada Post, and Mexican Postal Service).
Why do I see 3-digit ZIP Codes? Why are leading zeros removed from ZIP Code? The leading zeros are actually present; however, some programs suppress them with formatting. To see them in Excel, highlight the ZIP Code column, choose Format / Format Cells / Special / ZIP Code. Opening the file in notepad (which does not add formatting) will also reveal that the leading zeros are present.
How do I change the contact information you have for my account? Click here or choose Customer Profile from the Clients menu. Login is required.
How do I contact with questions? Click here or from the Info menu, click Contact.
What are your technical support hours? 9am - 5pm EST, Mon-Fri except major Holidays. Click here for more details and options.
I forgot my password, how do I retrieve it? Click here or from the Login page, click 'Forgot Password'.
When will my subscription expire? How will I know when to renew? If your subscription is set to auto-renew, renewal occurs the last night of your subscription period to prevent interruption. If auto-renew is off at subscription end, your subscription will expire. You may change the auto-renew setting any time prior to subscription end (choose Clients / View Subscriptions and select/deselecting Auto-Renew).
What is Postal Code Data's Cancellation policy? You may terminate your subscription for any reason. Simply choose Clients / View Subscriptions from the menu and deselect “Auto-Renew”. This will cancel further renewal of your subscription and you will no longer be billed.
What is Postal Code Data's Refund policy? As always, has a 100% satisfaction guarantee. If you are not completely satisfied, please contact us within 30 days of purchase for a full refund.